Pur Aqua Inc. is dedicated to your satisfaction with the products you purchase from us. We pride ourselves on quality products and outstanding service. In the event you encounter any problems with one of our products, please contact us so that we can discuss your particular issue and resolve it as quickly as possible. We apologize for any inconvenience this may have caused you.
In the event that the product is as described and is not damaged, Pur Aqua Inc. reserves the right to refuse return or charge a restocking fee upon return of the item. In this case, the customer is responsible for all return shipping costs. This decision will be made at the discretion of management and will be handled on a case by case basis. For assistance in handling your return please contact our offices.
Thank you for your patience and understanding, and as always we greatly appreciate your business!